Dubai Airports to make automated announcements in 25 languages

The new system will standardise all boarding announcements, which will provide better voice quality, making it easier for passengers to receive the information they need.

Dubai Airports has introduced a new initiative to cater to its growing global passenger base at both Dubai International and Al Maktoum International at Dubai World Central, DWC, by making automated announcements in up to 25 languages.

The new system also supports Dubai Airports’ “silent airport” policy at both Dubai International and Al Maktoum International by making automated boarding announcements specific to the passenger boarding gates, premium lounges and transfer desks.

The new system will standardise all boarding announcements, which will provide better voice quality, making it easier for passengers to receive the information they need for their journey through the airport. Boarding announcements will be made in 12 languages in Concourse A and in ICAO standard languages at open gates in Concourse D, Terminal 2 and Al Maktoum International, which includes English, Arabic, French, Spanish, Russian and Chinese.

The new announcement system was officially launched in Dubai International’s Concourse A in April and will be rolled out to all boarding gates across both airports by August this year.

Chris Garton, EVP Operations at Dubai Airports, said, “The implementation of automated boarding lounge announcements is another step towards delivering the service excellence we aspire to and enhancing the passenger experience in terms of overall improvement of the airport ambience in line with our silent airport concept. The multilingual system also recognises that we cater to passengers from across the globe.”