Huawei takes customer experience to a new level

By Huiming_Shi Thursday, 22 September 2016 5:27 PM

Huawei takes customer experience to a new level

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Continuing with its efforts to delight consumers, Huawei Consumer Business Group has announced a series of customer care service initiatives for its Flagship Service Center on Sheikh Zayed Road in Dubai. Huawei now offers personalized services to customers including a hotline number for complimentary pick-up and drop-off of devices and a 48 hour repair turnaround time for select devices under warranty.


By simply calling the Huawei hotline number 800-66600 customers can schedule a time and location for their device to be collected. Huawei assures quick repairs for P9, P9 Plus and Mate 8, Honor 8 devices under warranty. For customers planning to visit the service center they can enjoy a two-hour turnaround. In addition to efficient service, Huawei also offers engraving services that will allow customers to further personalize devices with unique designs and artistic engravings of their choice.


“Worldwide excellence in service experience today constitutes a major factor for customers, and the UAE leads the way.  We believe this can become a key brand differentiator, and that in times to come, customers will demand nothing but the very best – both in terms of quality of device and post-sales service levels. Our intention is to raise the industry bar and remain ahead of our competition by addressing this key need.” said David Wang, Country Manager of Huawei Consumer Business Group in the UAE.


Huawei shipped 60.56 million smartphones in H1 2016, with a global market share of 11.4% and the revenues increased by more than 41% to reach USD11.60 Billion. The global shipments of Huawei smartphones have increased from 3 million in 2010 to 100 million in 2015, a testament to the soaring popularity of the brand among smartphone users who are on the lookout for innovation, design and quality.  


Recently, Huawei has launched P9 lite with key features including an exquisite design, a superior camera, high fidelity audio, advanced fingerprint sensor technology and a 5.2-inch Full HD display. The device is aimed at fashion-conscious individuals on the lookout for the perfect digital companion to complement their lifestyle, and is available in three colours – black, white and gold and is available at a competitive price of AED 899.